Managing people in a high-voltage business scenario of a call center is not an easy task with stress and stiff competition all the way. Keep your call center managers updated with the current industry best-practices through Management Skills Training Courses offered by The Teleservices Company in Dubai.
For Team Leaders of call center executives, we offer a host of general programs starting from soft skills (empathy, rapport-building, interpersonal skills) to product and sales training (including cross-selling and up-selling) as well as quality assessment and performance monitoring programs. We also have specialized programs for supervisors to build a better understanding of resource planning importance (forecast and schedule workload plus manage absenteeism). Such supervisor programs also focus on process analysis and performance reporting to meet service level goals through right selection of metrics and Key Performance Indicators (KPIs). For managers, we have exclusive leadership training programs focussing on people management through best practice-sharing on coaching and constructive feedback, training and development, employee retention and managing attrition, qualitative and quantitative performance management.
So for complete details on Customer Management Course Dubai, log into our website or give us a call at +9714 3311463. Our management training courses are guaranteed to take you a step further
Into the world of successful people management.